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The items provided on www.victoriaalbi.ca are new and guaranteed to be free from defects. If an item happens to be defective or does not correspond to what had been ordered, ELIKYA Inc. undertakes to exchange or refund it, including shipping costs, within 7 days of the date. delivery, provided that it is accompanied by the delivery note or a copy of the invoice ELIKYA Inc.
If, for any other reason, a customer wishes to return a product purchased on www.victoriaalbi.ca, they will be able to choose between an exchange, a credit note or a refund. Exchange must occur within 7 days of delivery date. However, in the event that the product shows no defect, the return will be subject to a 10% administration charge and the shipping costs will not be refundable. If the customer has received the free shipping offer, the administration fee is 20% of the selling price of the returned item.
Returns under the motive "spoliation" - These are packages that have not been delivered to the recipient due to theft: empty, torn, open package, traces of shocks ...
If the package is damaged, torn, empty ..., you must absolutely refuse the package and contact our services to inform us. In particular, you must ask the postman for a declaration of theft at the time of refusal. In the event that the package is found and sent to our services, and after acceptance of your package, depending on the nature of the product, available stocks and according to your wishes, we will offer to reship you the product initially ordered or a product exchange with equivalent characteristics, at our expense.
Conditions for exercising the right of withdrawal - Returns will not be accepted for all products in blister packs and products requesting return after the deadline. Products removed from stock or on sale will not be taken back or exchanged; except in the case of hidden defects.